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The Center for Customer Insights Blog

September 9, 2009

You would have to be living under a rock not to know that consumers have turned off the freewheeling spending spigot.  Shoppers are focusing on “deals” and limiting their shopping basket to necessities.  Adjustments are being made across the economy as a result.  Here in the U.S. builders are replacing granite countertops with Formica, auto dealers sell cars with fewer options, and in the midst of reportedly weak back-to-school sales for retailers, consumers will tell you they are more conscious than ever of spending.

September 8, 2009

Reflecting the Center’s mission, we’ve established this blog to provide a fresh perspective about the important issues facing global marketers today.  We’ll focus on those insights that offer managers real-world relevance, with no vested interest in rationalizing any particular point-of-view or in maintaining the status quo.  In keeping with our philosophy of taking multi-disciplinary approach in our research, we hope this blog will stimulate a lively exchange of ideas and an open dialogue from many different angles.